Larch VaultmereReal support, ready to help.
Questions about account security, verification or your Larch Vaultmere balance? Our support team responds promptly and takes account safety seriously.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a statement question. The callback form suits everything else, since most account questions are resolved faster in a two-minute call than in several messages.
Outside working hours
Messages sent evenings or weekends are queued and answered first thing the next business day, in the order received.
Details worth including
Your registered email address and the approximate date of your query are enough for us to locate your account. Never send a password, full card number or one-time code — no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving an unrecognized payment is escalated immediately, ahead of the standard queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically respond within one business day. |
| Callback request | Anything easier explained by phone | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
Before you write
Many questions are already answered on this site, and checking first is usually quicker than waiting for a reply.
- Frequently asked — costs, withdrawals, verification and minimums.
- A secured process, start to finish. — what happens after registration, step by step.
- Pricing — what is free and where a cost can appear.